Privacy Policy

Introduction

At Present Pets, we respect the privacy of our users and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect your personal information when you visit our website or make purchases from our online store.

Please read this privacy policy carefully to understand our practices regarding your personal data. By visiting our website or using our services, you agree to the collection, use, and disclosure of your information under the terms of this privacy policy.

What Information Do We Collect?

Present Pets collects both personal and non-personal information from you when you visit our website.

Personal Information includes any information that can uniquely identify you, such as:

Full name
Email address
Phone number
Shipping and billing address
Payment information

Non-personal information refers to information that cannot identify you specifically, such as:

Browser information
Device information
Demographic data
Site activity information

Information You Provide to Us Directly

We collect personal information when you:

Create an account on our website
Make an online purchase or place an order
Sign up for our newsletter
Participate in surveys, contests, or promotions
Contact us via email, phone call, or online form

The types of personal information we may collect includes:

Contact details – name, email, phone number, postal address
Account credentials – username, password
Payment information – credit/debit card number, expiration date, CVV code
Order information – items purchased, date/time, shipping address
Communication content – emails, notes, chat logs

You have full control over the amount and type of personal information you provide to us when using our services. You can choose not to provide certain details, but this may affect the services we can provide to you.

Information Collected Automatically

As you interact with our website, we use automated technologies to collect non-personal information about you. This includes:

Log data – internet protocol (IP) address, access dates and times, device data, browser type
Cookies and tracking technologies – cookies, web beacons, pixels, tags
Device information – device ID, device type, operating system, browser type
Location information – general location derived from your IP address

We use log data and cookies to enhance your online experience, understand how our site is used, and customize advertising. You can control the use of cookies through your browser settings. Disabling cookies may affect your ability to use our website.

We also use Google Analytics and other third-party tools to support advertising services, gain website analytics, and enable certain website features. These services may collect information sent by your browser as part of a web page request.

How Do We Use Your Information?

We use your personal information to:

Process orders and manage your account
Provide customer service and support
Send marketing and promotional communications (with consent)
Personalize website content based on your preferences
Improve our products, services, and customer experience
Conduct analytics and perform market research

Present Pets processes your personal information for specific purposes only as described in this policy. We will not use your data for any other unrelated purpose without your consent.

When Do We Disclose Your Information?

Present Pets will not disclose your personal information to third parties without your consent, except in the following circumstances:

To service providers under contract who help operate our business. This includes payment processors, shipping partners, marketing providers, and other business tools. We ensure service providers only have access to the minimum information needed to perform necessary functions.
To comply with legal obligations, enforce our Terms of Service, or protect our rights and safety or of others. This may include disclosing information to law enforcement, government agencies, courts, or external advisors.
If we are involved in a merger or asset sale, we may disclose your information to the new owners of the business. You will be notified of any such transfer and changes in ownership.
Aggregated non-personal information may be shared with third parties for business analysis, demographic profiling, research, and other purposes. This data is anonymized and cannot identify you specifically.

Present Pets otherwise does not share, sell, rent, or trade your personal information with third parties. We may add to or update this policy from time to time to reflect changes in data privacy practices.

Your Data Protection Rights

At Present Pets, we take your privacy rights seriously. You have the following rights with respect to your personal data:

The right to access – You can request copies of your personal information held by us to verify accuracy and ensure transparent processing.
The right to rectification – You can notify us to update or correct any inaccurate or incomplete personal data we hold about you.
The right to erasure – You can request the deletion of your personal data under select circumstances, such as when data is no longer needed for original processing purposes.
The right to restrict processing – You can request we halt certain types of processing of your personal data, such as direct marketing purposes.
The right to data portability – You can ask for a copy of your information in a common portable format to transfer between services or companies.
The right to object – You can file a complaint or objection about how we handle your information with the appropriate supervisory authority.

To make a request regarding your personal data, please contact us using the information in the Contact section below. We will respond to requests within 30 days.

How Do We Protect Your Information?

Present Pets takes all appropriate technical and organizational security measures to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction, or damage:

Your personal information is stored on secure cloud servers rather than onsite hardware.
We use bank-level encryption protocols and abide by international data security standards.
Access to data is restricted to authorized employees only on a need-to-know basis.
Staff are trained in data privacy measures and requirements before accessing sensitive data.
We regularly review and test security practices to identify and close potential gaps.

While we follow industry standards to protect your information, no security measures can be 100% secure. We cannot guarantee the security of your data against all possible threats.

Data Retention

Present Pets retains your personal information only as long as needed to fulfill business purposes, contractual obligations, or legal requirements:

Customer account information is kept while your account is active.
Order history data is maintained for accounting purposes for 7 years.
Marketing data is kept until you unsubscribe or opt-out from communications.
Other information not covered by a specific retention period is deleted within 2 years of collection.
Logs, analytics, cookies, and other website usage data is retained for 12 months.

If you close your customer account or cancel our services, we will delete your personal data in accordance with applicable laws and regulations. Non-personal information may be retained indefinitely for business intelligence purposes.

Minors Privacy

The Present Pets website and services are meant for adult users only. We do not knowingly collect personal data from children under the age of 16 without parental consent. If you believe a child has submitted personal data without consent, please contact us to request removal of the information.

Links to Third Party Sites

The Present Pets website contains links to third party sites not governed by this privacy policy. We are not responsible for the content, privacy policies, or data collection practices of third party sites. Please review their privacy policies before providing any information.

Changes to this Policy

Present Pets may periodically update this privacy policy to comply with relevant data protection requirements. We will post any changes to the policy here with the updated date. If we make significant changes that alter data processing practices, we may also notify you through email or on our website prior to the changes taking effect.

How to Contact Us

If you have any questions about this privacy policy or how Present Pets handles your personal information, please contact us:

Email: [email protected]

Phone: 1-800-123-4567

Postal Address:
Present Pets HQ
123 Main St
City, State 12345

Cookie Policy

Present Pets uses cookies and tracking technologies to provide you with the best possible experience when visiting our website. This cookie policy explains what cookies are, which ones we use, and why.

What are cookies?

Cookies are small text files stored by your web browser when you visit a website. They allow the website to remember your actions and preferences to present personalized content and improve your experience. Most websites use cookies to enhance website functionality and analyze site traffic.

What types of cookies do we use?

Essential cookies – These necessary cookies enable core website functionality like security, network management, accessibility, and basic navigation features. Our website cannot properly function without these essential cookies.

Preference cookies – These cookies allow our website to remember your site preferences and choices you’ve made in the past like language or location. No personal data is stored within these cookies.

Analytics cookies – We use analytical cookies to understand how visitors interact with our website. We use Google Analytics to recognize and count the number of users and see website traffic patterns. This helps us improve our site design and functionality.

Advertising cookies – We use advertising cookies to deliver relevant ads to website visitors based on their interests and browsing history. These cookies collect data like the number of page visits and source of traffic to measure ad campaign performance.

How to control cookies

You can adjust cookie settings within your browser if you do not wish to accept our cookies. However, disabling cookies may negatively impact your experience using the Present Pets website.

Please refer to your browser’s help section for instructions on managing cookies. Some key things you may be able to do include:

Delete existing cookies
Block or alert on new cookies
Opt-out of tracking by Google Analytics
Set browser or device settings to reject cookies
Use privacy browser extensions or ad blockers

Changes to our cookie policy

We may update our use of cookies from time to time. Any significant changes to this cookie policy will be reflected on this page. Continued use of our website after new cookies are added signifies consent to the updated policy.

How to contact us

If you have any questions about our use of cookies, please contact us: